SHIPPING & DELIVERY POLICY

Effective Date: October 2, 2026

This Shipping & Delivery Policy applies to physical products purchased directly through www.thehightaste.com and operated by The High Taste (“High Taste,” “we,” “us,” or “our”).

This Policy should be read together with our Terms & Conditions, Preorder Terms, and Returns, Refunds & Cancellation Policy.

1. Shipping Availability

High Taste currently ships physical products only within the 50 United States and the District of Columbia.

We do not currently ship:

  • internationally;

  • to U.S. territories;

  • to APO, FPO, or DPO addresses; or

  • to freight-forwarding addresses,

unless High Taste expressly approves the shipment in writing.

Shipping availability may change prospectively.

2. Shipping Charges

Shipping is not included in the purchase price unless the applicable product page expressly states otherwise.

For Haute Pairings preorders, shipping charges are collected separately when the product is ready to ship.

Applicable taxes may also be calculated or collected at that stage where appropriate and permitted.

Before shipment, High Taste may contact the customer to:

  • confirm the shipping address;

  • provide the applicable shipping amount;

  • collect properly disclosed shipping charges;

  • collect applicable taxes; and

  • obtain other information reasonably necessary to complete fulfillment.

3. Fulfillment Time

The applicable product page will provide an estimated fulfillment or shipment timeframe when reasonably available.

Fulfillment time refers to the period required to prepare the product for shipment and is separate from carrier transit time.

Estimated fulfillment dates or ranges are estimates unless expressly stated as guaranteed.

We will not intentionally publish a shipment timeframe unless we have a reasonable basis for that estimate.

4. Preorders

A product identified as a preorder is not available for immediate shipment.

For Haute Pairings preorders, the applicable product page will disclose:

  • preorder status;

  • price;

  • estimated fulfillment timing;

  • shipping treatment;

  • applicable taxes;

  • final-sale status; and

  • cancellation terms.

Production schedules may be affected by printing, binding, materials, manufacturing, freight, quality control, suppliers, or other operational circumstances.

If High Taste becomes unable to ship within a timeframe promised at purchase, we will provide any delay notice, consent request, cancellation option, or refund required by applicable law.

5. Shipping Time

Once an order has been fulfilled and transferred to the carrier, transit time depends on factors such as:

  • shipping method;

  • destination;

  • carrier operations;

  • weather;

  • seasonal demand;

  • transportation conditions; and

  • other circumstances outside High Taste’s reasonable control.

Unless expressly stated otherwise, carrier delivery estimates are not guaranteed delivery dates.

6. Order Confirmation and Tracking

After an order is placed, you may receive an order confirmation containing available transaction details.

When tracking is available, tracking information may be provided after the order has been transferred to the carrier.

Tracking information may not update immediately after a shipping label is created.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Because a preorder may be fulfilled after a significant period of time, customers should keep their contact and shipping information current.

If your address changes before shipment, contact High Taste as soon as possible.

We cannot guarantee that an address can be changed after an order has entered final fulfillment or has been transferred to a carrier.

8. Address Confirmation for Preorders

High Taste may contact preorder customers before fulfillment to confirm their shipping address.

If we are unable to obtain the information reasonably necessary to complete delivery, fulfillment may be delayed.

Customers remain responsible for responding to required order communications and providing accurate delivery information.

9. Returned or Undeliverable Packages

If a package is returned because of:

  • an incorrect or incomplete address;

  • refused delivery;

  • failed delivery attempts; or

  • another customer-related delivery issue,

High Taste may contact the customer to determine the appropriate next step.

Additional shipping charges may apply if reshipment is requested, except where the delivery problem resulted from High Taste’s error or applicable law requires otherwise.

10. Lost Packages

If tracking indicates that an order has not arrived within a reasonable period, contact High Taste with the applicable order information.

We may work with the carrier to investigate the shipment.

Depending on the circumstances, High Taste may provide:

  • carrier claim assistance;

  • replacement;

  • refund; or

  • another appropriate remedy.

11. Packages Marked Delivered

If carrier tracking shows a package as delivered but you cannot locate it:

  1. review the carrier’s delivery details;

  2. check the delivery location and surrounding area;

  3. check with household members, building staff, neighbors, or other authorized recipients where appropriate;

  4. allow a short period for possible carrier scanning discrepancies; and

  5. contact High Taste if the package remains missing.

High Taste may request reasonable information needed to investigate the delivery.

12. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, or materially incorrect, contact High Taste within 72 hours after delivery.

Please provide:

  • your name;

  • order number;

  • description of the issue; and

  • photographs of the product and packaging where reasonably useful.

High Taste may provide a replacement, refund, or other remedy as appropriate.

The 72-hour reporting period does not eliminate rights that applicable law does not permit us to restrict.

13. Carrier Delays

High Taste is not responsible for ordinary carrier delays outside our reasonable control.

Carrier delays may result from:

  • weather;

  • transportation disruption;

  • natural disasters;

  • labor disruptions;

  • emergencies;

  • seasonal demand;

  • government action; or

  • other circumstances affecting carrier operations.

Nothing in this section limits rights that may apply where merchandise is not shipped or delivered as required by law.

14. Shipping Delays Before Carrier Transfer

If High Taste cannot ship merchandise within the timeframe promised at purchase, we will provide the notice and customer options required by applicable law.

This may include:

  • a revised shipping estimate;

  • a request for consent to the delay;

  • a cancellation option; or

  • a refund.

15. No International Shipping

High Taste does not currently offer international shipping.

Customers should not use freight-forwarding services to circumvent this restriction unless High Taste has expressly approved the shipment.

High Taste is not responsible for loss, damage, customs issues, duties, seizure, delivery failures, or other consequences arising from unauthorized forwarding of a domestic shipment to another country.

16. Taxes

Applicable sales tax or other transaction taxes may be calculated at checkout or collected at another clearly disclosed stage of the transaction.

For Haute Pairings preorders, taxes may be collected when final shipping information is confirmed where appropriate and permitted.

17. Third-Party E-Commerce Platforms

High Taste products may also be sold through independent e-commerce platforms or retailers.

Where a product is purchased through another platform, that platform may control:

  • shipping options;

  • tracking;

  • delivery communications;

  • customer-service procedures; or

  • refund processing.

Customers should follow the support process associated with the platform through which the purchase was made where applicable.

18. No Alcohol Shipping Under This Policy

High Taste may provide wine-related education and host alcohol-related events.

This Shipping & Delivery Policy does not authorize the direct shipment of alcoholic beverages.

If High Taste later offers direct alcohol sales or shipping, separate licensing, age-verification, carrier, destination-state, and regulatory requirements must be addressed before those sales are offered.

19. Contact Us

For shipping or delivery questions:

The High Taste
Website: www.thehightaste.com
General: site [at] thehightaste [dot] com
Legal: legal [at] thehightaste [dot] com

Please include your order number where applicable.

20. Changes to This Policy

High Taste may update this Shipping & Delivery Policy prospectively.

The shipping terms applicable to a completed purchase will generally be those presented when the order was placed, together with any product-specific or checkout disclosures accepted as part of the transaction.